X333's Privacy Policy
— Our Commitment to Protecting Your Data

X333 is an international-standard online gaming platform enjoyed by players in Bangladesh and around the world. Your privacy is our top priority. This privacy policy explains how x333 collects your personal data, what it is used for, who it may be shared with, and how it is kept secure.

By registering on x333 or using the platform, you are considered to have accepted the terms of this privacy policy. Please read it carefully before using the platform. If you have any questions, our support team is always ready to help.

This policy applies to all x333 services — your data is governed by the same policy across our website, mobile app, Live Casino, Sports Betting, slots, and customer support channels.

X333 collects certain information to deliver our services and improve your experience. We never ask for unnecessary or excessive data. We divide the information we collect into three categories:

A) Information You Provide Directly

• Full name, date of birth, and nationality
• Email Address & Mobile Number
• Residential address and postcode
• Proof of identity and address (for KYC verification)
• Payment method details (Mobile Banking/Nagad/Rocket number)
• Messages and attachments shared during customer support interactions

B) Automatically Collected Information

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and pages visited
• Game history, betting patterns, and transaction logs
• Data Collected Through Cookies and Similar Tracking Technologies

C) Information Received from Third Parties

• Verification data received from identity verification agencies
• Transaction confirmation data from payment processors
• Risk assessment data from fraud prevention services

X333 uses your data only for defined and lawful purposes. The table below clearly outlines what data is used for and why:

In addition, x333 may use your data for the following purposes:

• To ensure platform security and prevent fraud.
• To recommend games and offers tailored to your preferences.
• To improve customer service quality and resolve issues.
• To meet legal obligations and produce reports for regulatory bodies.
• To support the implementation of responsible gaming policies.

X333 never sells your personal data. However, in specific circumstances, we may share limited information with selected third parties. These cases are clearly outlined below:

• Payment processor: Required information is shared to process transactions via Mobile Banking, Nagad, and Rocket.
• Identity verification agency: Your name, address, and ID details may be shared to complete the KYC process.
• Technology partner: Selected technology service providers required to operate the platform are granted limited access to data.
• Legal Authorities: Data may be disclosed in response to a court order or a valid request from a regulatory authority.
• Fraud prevention agency: Relevant information may be shared to help prevent suspicious activity.

X333 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. Cookies are small text files stored on your device.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to analyze platform usage and help improve our services.
• Marketing cookies: Used to show you relevant ads based on your preferences.

You can disable non-essential cookies at any time through your browser settings. However, disabling essential cookies may limit access to certain platform features.

X333 applies industry-leading security measures to protect your data. Our security infrastructure operates on the following levels:

• 256-bit TLS/SSL encryption is applied to all data transmissions.
• Data stored on our servers is protected with AES-256 encryption.
• Two-factor authentication (2FA) ensures the security of your account.
• Regular security audits and penetration testing are conducted.
• Automated alerts are active to detect suspicious logins or transactions.
• Our data centers comply with the international ISO 27001 security standard.

As a user of the x333 platform, you have the following rights over your own data. We respect these rights and are committed to fulfilling them in a timely manner:

To exercise any of these rights, please contact our support team. We aim to respond within 30 days of receiving your request. In complex cases, this may be extended to a maximum of 90 days, and you will be notified in advance.

X333 does not store your data indefinitely. Specific retention periods are set for each type of information:

• Account & Identity Information: At least 5 years after account closure (as required by law).
• Financial Transaction Records: 7 years from the date of the last transaction.
• Customer support conversations: Up to 2 years after the issue is resolved.
• Game logs & betting history: Up to 5 years.
• Marketing consent records: Up to 3 years after consent is withdrawn.
• Cookies & Session Data: Within 12 months of session termination.

Once the retention period expires, data is permanently deleted or fully anonymized using secure methods, ensuring it can no longer be linked to you in any way.

X333 strictly does not provide services to anyone under 18. We do not collect or store data from minors. Age is verified at registration, and additional identity verification may be requested in suspicious cases.

If we are notified that a minor's information has been collected inadvertently, we will delete it immediately and suspend the associated account. If you have any information regarding this, please contact us.

X333 may update this privacy policy as needed. Changes may arise from new legal requirements, technological updates, the introduction of new services, or changes in business operations.

• Notifications will be sent to your registered email address for any important changes.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are available upon request.

For any questions, concerns, or requests regarding our Privacy Policy, please contact our Data Protection team. We are always ready to provide full assistance in safeguarding your privacy.